Additional Tech Options

We can help on issues beyond your Support option on a chargeable basis

Our Technical Director Scott Harrington and our Solutions Engineer Gavin Calder have been with HardSoft for over 25 years and they lead a very capable, friendly team of trained engineers. Every day, they tackle nearly one hundred support calls and have an average response time well below our target of one hour. Our inclusive warranty with all Devices is very extensive and comprehensive BUT there are situations where we can help on technical issues you just can’t get resolved elsewhere. Therefore, on a Chargeable basis, we can help.

HardSoft has been established for over 35 years and has a team of both internal and field engineers, and offers enhanced warranty options. All engineers are trained on all machines.

Gav and Scott - Our solutions engineers
Remote Support Costs

Remote Work/ Workshop Repairs – £85 per hour
Data Recovery – £80 per hour
LifeCycle Management – £75 per device
Pre-Configuration of one device – £85



On-site Support Costs

To UK mainland locations. Prices include our expenses to the site.
Full-Day £750
Half-Day £430


We can help on issues beyond your Support option on a chargeable basis

Our Technical Director Scott Harrington and our Solutions Engineer Gavin Calder have been with HardSoft for over 25 years and they lead a very capable, friendly team of trained engineers. Every day they tackle nearly one hundred support calls and have an average response time well below our SLA of one hour.

Gav and Scott - Our solutions engineers

Our inclusive warranty with all Devices is very extensive and comprehensive BUT there are situations where we can help on technical issues you just can’t get resolved elsewhere. Therefore, on a Chargeable basis, we can help. HardSoft has been established for over 35 years and has a team of both internal and field engineers, and offers enhanced warranty options. All engineers are trained on all machines.

Remote Support Costs

Remote Work/ Workshop Repairs – £85 per hour
Data Recovery – £80 per hour
LifeCycle Management – £75 per device
Pre-Configuration of one device – £85

On-site Support Costs

To UK mainland locations. Prices include our expenses to the site.
Full-Day £750
Half-Day £430

Additional support is available on the following issues on a chargeable basis.

  • Pre-Configuration
  • Remote Dial-Ins that take over 1 hour to support products not supplied by HardSoft
  • Server or Network support/installation
  • Support / Installation of any 3rd party software
  • Installation and/or Pre-Configs of Loan Devices
  • Support / Installation of printers or any devices not supplied by us
  • Removal of virus’ / hacking
  • Formatting of devices for re-use
  • Broadband / Wi-Fi (except if we have supplied the router or access points. But would be for hardware support only and liaison with a Broadband provider would be chargeable)
  • Moving offices/location
  • Data Recovery

Additional support is available on the following issues on a chargeable basis.

  • Pre-Configuration
  • Remote Dial-Ins that take over 1 hour to support products not supplied by HardSoft
  • Server or Network support/installation
  • Support / Installation of any 3rd party software
  • Installation and/or Pre-Configs of Loan Devices
  • Support / Installation of printers or any devices not supplied by us
  • Removal of virus’ / hacking
  • Formatting of devices for re-use
  • Broadband / Wi-Fi (except if we have supplied the router or access points. But would be for hardware support only and liaison with a Broadband provider would be chargeable)
  • Moving offices/location
  • Data Recovery

How to Book…

Firstly Log a Support Ticket detailing your needs. YOU MAY BE SURPRISED THAT SOMETHING YOU THINK COULD BE CHARGEABLE IS ACTUALLY FREE OF CHARGE! Our Tech Team will confirm and discuss these costs with you before confirming your engineer visit. A Job sheet will be provided following the completion of an on-site visit. A copy is available upon request. Payment will be required in advance. We will normally require payment by Debit/Credit Card unless you have a direct debit.

If you need to make a Payment then please Click Here to go to our On-Line Card Payments page. If you have ongoing IT support needs then we can offer reduced rates for regular support visits. Let HardSoft become your outsourced IT Department. Contact us for details.


Let’s chat on 0207 111 1643


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