Get the right support for your business
We’re proud of the support we provide
We’ve been a trusted supplier of business IT for over 40 years and have received hundreds of 5-star reviews on Trustpilot.
We’re ISO 27001 certified, compelling us to handle and store personal data securely, and we are partners with leading technology companies, like Apple, Microsoft and Google.
Our Gold and Platinum plans are available to our existing customers, so if you want to upgrade just get in touch with your account manager for further info.
Over 800 five-star reviews
We’ve delighted businesses for more than 40 years. In that time we’ve gained hundreds of positive reviews on Trustpilot and have added many strings to our bow such as becoming members of the Apple Consultants Network.
Apple Consultants Network
Our Apple Consultants are here to help you identify the best Apple technology and solution for your business needs and help you set up and support your IT solutions.
We support third-party tech
Support for your 3rd party tech – If you have computers that aren’t supplied by us, that’s not a problem, we can cover existing customers with our 360° Support with either Gold or Platinum support packages.
Three tiers of bespoke support
We offer Silver, Gold, and Platinum support – this ensures we can provide for your business, no matter its size or needs.
For full details of our Support Plans and SLA terms, please click here.
| Silver | Gold | Platinum | |
|---|---|---|---|
| 3-year hardware warranty This warranty is inclusive of all parts and labour. If your machine is faulty, we offer, at no cost, a ‘Collect and Return’ service; whereby our courier will be sent in the next day after a fault has been reported and will return the equipment to us for repair. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not included. | check_circle | check_circle | check_circle |
| Loan device While your device is being repaired. | check_circle | check_circle | check_circle |
| Ticket-based helpdesk Unlimited UK remote technical support. Email support@hardsoft.co.uk Monday – Friday 9am – 5:30pm. | check_circle | check_circle | check_circle |
| Access to online support portal 24hr access to our online knowledge base and support portal. | check_circle | check_circle | check_circle |
| Support incident response SLA Technical Support Response time for incidents via our ticket system. | timer 1-hour | timer 1-hour | timer 30-mins |
| Apple Business Manager Manage your organisation’s devices, apps, and accounts. | check_circle | check_circle | check_circle |
| MDM device management setup Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment. | currency_pound Optional | check_circle | check_circle |
| Ongoing MDM support Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution – Shepherd or Intune. Included with MDM licenses. | currency_pound Optional | currency_pound Optional | check_circle |
| Boomerang (repurpose unused devices) Repurpose your existing devices for new starters, we can collect wipe and prevision the device before shipping to the new user directly. | currency_pound Optional | currency_pound Optional | check_circle |
| Sophos Central anti-virus Sophos Central Anti-Virus and Ransomware Solutions to protect your devices. | currency_pound Optional | currency_pound Optional | currency_pound Optional |
| Safeguard Protection cover Get complete peace of mind with HardSoft’s SafeGuard Protection – giving you complete protection on your devices if it becomes damaged due to liquid spills and accidents. | currency_pound Optional | currency_pound Optional | currency_pound Optional |
| Remote consultancy hours Book a one to one consultancy session with on of our Solutions Team | – | currency_pound Optional | timer 5-hours |
| Access to solutions mentors Our Solutions engineers can help answer your burning strategic or IT project questions. | – | check_circle | check_circle |
| Annual onsite visit Book a HardSoft engineer to attend 1 day onsite per year at your office. | – | check_circle | check_circle |
| Pre-configured devices Before we ship your new devices, we can pre-configure any software or enrol into your MDM solution before the users receives their new device. | – | check_circle | check_circle |
| Support available for existing devices If you have devices from us or from a 3rd party supplier, we can provide Gold or Platinum support. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not available. | currency_pound Optional | check_circle | check_circle |
| Quarterly strategic security review One of our strategists will review your device security and provide advice. | – | – | check_circle |
| User cloud backup solution 500gb of cloud backup storage via LiveDrive for your users. | – | – | check_circle |
| Quarterly activity reporting One of our strategists will analyse your ticket history and advise. | – | – | check_circle |
Silver
Gold
Platinum
3-year hardware warranty
This warranty is inclusive of all parts and labour. If your machine is faulty, we offer, at no cost, a ‘Collect and Return’ service; whereby our courier will be sent in the next day after a fault has been reported and will return the equipment to us for repair. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not included.
Loan device
While your device is being repaired.
Ticket-based helpdesk
Unlimited UK remote technical support. Email support@hardsoft.co.uk Monday – Friday 9am – 5:30pm.
Access to online support portal
24hr access to our online knowledge base and support portal.
1-hour
1-hour
30-mins
Support incident response SLA
Technical Support Response time for incidents via our ticket system.
Apple Business Manager
Manage your organisation’s devices, apps, and accounts.
MDM device management setup
Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment.
Ongoing MDM support
Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution – Shepherd or Intune. Included with MDM licenses.
Boomerang (repurpose unused devices)
Repurpose your existing devices for new starters, we can collect wipe and prevision the device before shipping to the new user directly.
Sophos Central anti-virus
Sophos Central Anti-Virus and Ransomware Solutions to protect your devices.
Safeguard Protection cover
Get complete peace of mind with HardSoft’s SafeGuard Protection – giving you complete protection on your devices if it becomes damaged due to liquid spills and accidents.
–
Remote consultancy hours
Book a one to one consultancy session with on of our Solutions Team
–
5 hours
Access to solutions mentors
Our Solutions engineers can help answer your burning strategic or IT project questions.
–
Annual onsite visit
Book a HardSoft engineer to attend 1 day onsite per year at your office.
–
Pre-configured devices
Before we ship your new devices, we can pre-configure any software or enrol into your MDM solution before the users receives their new device.
–
Support available for existing devices
If you have devices from us or from a 3rd party supplier, we can provide Gold or Platinum support. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not available.
Quarterly strategic security review
One of our strategists will review your device security and provide advice.
–
–
Quarterly activity reporting
One of our strategists will analyse your ticket history and advise.
–
–
User cloud backup solution
500gb of cloud backup storage via LiveDrive for your users.
Download comparison table as a PDF
Our Support team
Get exclusive access to our Solutions engineers Gavin & Scott on our Gold and Platinum packages. They have been with us for over 30 years combined and they have a wealth of knowledge on security software, deployment, and technology.
