Meet Your Account Managers

Our dedicated, highly experienced, some might even say geeky Account Management team are here to help you with your IT needs. Our team loves finding the perfect IT solution for our customers. There is a genuine buzz in the HardSoft office when a new product is announced. Exciting new tech means exciting new solutions! 

Our committed Account Managers can expertly advise you on the best equipment for you and your business needs. Want a powerful desktop? A light laptop for Working From Home? Kit for your whole team? They’ll ensure you get the best equipment available on the market, at the best price. Our team is passionate about IT, which makes the difference.

Their success is your success!

Meet the team who will support you during your lease! Your Account Manager is here to help you and your business.

Steve Hill

Speciality: Security Software, Sophos, Barracuda

Interests: Rugby, CrossFit, Star Wars

Since Steve joined HardSoft in 2005, there have been a number of changes. New colleagues, new offices, new products!

When Steve isn’t leasing the latest Macs, he’s playing for the mighty Epping Upper Clapton Rugby Club, as well as doing CrossFit, remembering that “the first rule of CrossFit, is to tell everyone you do CrossFit”.

He is also proud to have been an Olympic Games Maker during London 2012! Away from sports, Steve is also a huge Star Wars enthusiast, “particularly the dark side”, but thankfully we haven’t seen much evidence of that in the office- yet.

Jamie Davis

Speciality: Windows laptops for business solutions

Interests: Golf, gaming, and good TV binge

Jamie joined the company in 2015, and has been keeping us entertained ever since! When asked what his specialty was, he replied “The Greatest Showman soundtrack”, and he regularly “treats” us with a rendition of his favourite numbers.

Surprisingly, Jamie’s background isn’t in showbusiness, but in the retail industry where he thrives on understanding customer needs, and finding the perfect solution for them.

He enjoys working at HardSoft thanks to the “people there and the fantastic atmosphere to work in”.

Craig Diggons

Speciality: Mac devices for complex solutions

Interests: Tech, Golf, and NFL

Prior to joining HardSoft, Craig worked in customer service and sales roles, likening his time at a Gentleman’s outfitter to “think Are You Being Served?”, so make sure to ask “are you free?” if you call him.

Craig enjoys watching sports on TV, but only when his daughter allows it. She’s more of a CBeebies fan! Craig likes to keep up to date with all things Apple. “I enjoy selling everything Apple. I love tech, and feel like they are the front runners in the IT market”.

If you’re looking to lease any Apple devices, contact Craig to discuss.

Scarlett Keay

Speciality: Apple in Enterprise Specialist

Interests: Gym, socialising, dog walks

Scarlett has been with us since 2016, joining HardSoft from previous experiences in estate agency and account management for an IT recruitment company.

Scarlett grew up here in Sawbridgeworth, and her favourite thing about the company is the people. “We have a great team. I love that its a family run business and they genuinely care about their staff.”

Outside of work Scarlett likes seeing her friends and family, going to the gym, and dog walks with Miska, who you might recognise from 12 Puppies and Us on the BBC. Miska often comes in to the office, and it’s great having a celebrity about the place!

Sophie Hayes

Interests: Latin, Peloton, and her dog

Speciality: ABM, Devices for Teams

Sophie looks after partnerships with our larger customers, and is our official Apple Ambassador.

She loves her Peloton, as well as her husband (who apparently hates tech) and Welsh terrier dog Rodney! She may have a Degree in Latin, but if there was a quiz then her specialist subject would be Food and Wine, particularly the gluten free kind.

Fully qualified in CISCO Meraki as well as Microsoft Autopilot, Sophie is our MDM star here at HardSoft! If you need the right solution, then Sophie is here to help.

Ryan Kelly

Interests: Films, Gaming, and a proper cup of tea

Speciality: MDM expert, Jamf, Cisco Meraki

Ryan may have been with HardSoft since 2008, but has confessed he “might still be on probation, we haven’t really talked about it”.

The move to HardSoft was a natural one for him. “I like a challenge and prefer solution selling or trying to find the right product for a task”.

Outside of work, Ryan likes watching films, particularly Top Gun, which is apparently the best film ever made!

He also likes to indulge in hobbies that involve escapism and pretending to be someone else, “which is much healthier than it sounds”. He wouldn’t elaborate too much about this though. “It’s classified”.

Working together to take care of all your IT needs

HardSoft team
The HardSoft Admin Team

We’ve been a One Stop Solution for business’ IT requirements since 1984, providing Hardware, Software, and IT infrastructure. We offer transparent, unparalleled Customer Service, combined with our passionate HardSoft team designed to secure your business the best equipment and support in a flexible, tailored IT subscription to suit your needs.

This wouldn’t be possible without the incredible effort of every department. The digital team look after the website, making sure the best products are available to our customers. Our accounts team are always ready to receive quotes and process orders and payments quickly, ensuring you get your devices as soon as possible. From there, our dispatch team get your equipment ready to be delivered to your office, home, or wherever is most convenient for you! Once you have your equipment, you can rest assured that our repairs team are on standby to support you whenever you need them. Click HERE to contact the support team.

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