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    FAQ’s

    iPhone or iPad 1. Open the settings app and tap your name at the top of the screen 2. Tap “Find my” 3. Tap ”Find my iPhone/iPad” 4. Tap “Find my iPhone/iPad” button to switch it off, you may need to enter your Apple ID password To erase your iPhone or iPad follow below: 1. go to Settings 2. tap General 3. tap Reset 4. tap Erase All Content and Settings Apple Watch 1. open the Apple Watch app on your iPhone 2. tap My Watch 3. tap your Apple Watch at the top of the screen 4. tap Unpair Apple Watch MacBook or iMac 1. Launch System Preferences from your Mac’s Dock, from the Applications folder, or from the Apple menu bar 2. Click iCloud in the preferences panel. 3. Scroll down to Find My Mac and untick the checkbox next to it. 4. Enter your Apple ID password when prompted. 5. Click Continue. 6. Click the red dot at the top left corner of the window to close the preference pane. Note that you can also disable Find My Mac by signing your Mac out of iCloud completely. To do so, just click Sign Out in the iCloud preference pane. If you sign out, any mail, contacts, calendars, photos, notes, reminders, or other documents that are stored in iCloud will be removed from your Mac, but they will remain in the cloud







    Please contact HardSoft Support on support@hardsoft.co.uk with your make and model for a step by step guide.





    Click Start, click Control Panel, click System and Security, and then click BitLocker Drive Encryption. Look for the drive on which you want BitLocker Drive Encryption turned off, and click Turn Off BitLocker. A message will be displayed, stating that the drive will be decrypted and that decryption may take some time. Click Turn off Bitlocker / Decrypt the drive to continue and turn off BitLocker on the drive. This might take some time to decrypt the drive and remove BitLocker protection. NOTE: You can ensure if the BitLocker encryption is removed by checking if the Bitlocker lock icon is removed in the particular drive and by accessing the particular drive. You can repeat the same steps to disable Bitlocker Encryption in other drives.






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