Trade-In Collection Request

HardSoft offers a Trade-in service for your old computers, allowing you to lease new devices and get cash for your old ones. We will collect your old devices, conduct a valuation and send you cash!

Please complete the following form that will allow us to collect your Trade-in Device.

Please ensure the Condition of the device is declared accurately. We will need to re-calculate our offer should there be any discrepancies.

We recommend you back up all data on your device prior to collection. Data is not our responsibility. We will be wiping all data within 24 hours on receipt of your Device.

If you have any queries on this form or the collection arrangements then email info@hardsoft.co.uk or call your Account Manager.

There is a Fee payable by you of £50 for any missed collections dates, so we appreciate your assistance in making accurate pick-up arrangements.

Please enter your details below

Name*

Company Name*

Serial Number(s)* of Devices to return. We must have accurate Serial Numbers to proceed.

Item 1*

Condition of device (Please click here for more info)*

Item 2

Condition of device

Item 3

Condition of device

Item 4

Condition of device

Item 5

Condition of device

Item 6

Condition of device

Email*

1st Line Address*

2nd Line Address

Town*

Postcode*

Telephone Number*

Date of Pick up required (Equipment Collection must be within 14 days of receiving new kit)*

Do you require packaging to be sent?

Please 'tick' to confirm the following

I have removed the machine from (where applicable) Find My Mac, removed any BIOS passwords, any internal management systems or removed Bitlocker (see below for further details). I understand if these have not been carried out the Trade-in will have no value.

I have included the charger and where applicable the mouse and keyboard. For any missing items there will be a fee invoiced to you. Be aware that many accessories can be expensive.

The condition of the device has been declared accurately and we acknowledge that there is an additional fee or recalculation of your trade-in value should the conditions alter when we receive it.

Equipment that is due to be collected will be securely packaged and should this item be damaged due to poor packaging, liability will be my responsibility and not that of HardSoft or their courier company.

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FAQs

iPhone or iPad

1. Open the settings app and tap your name at the top of the screen

2. Tap “Find my”

3. Tap ”Find my iPhone/iPad”

4. Tap “Find my iPhone/iPad” button to switch it off, you may need to enter your Apple ID password

To erase your iPhone or iPad follow below:

1. go to Settings

2. tap General

3. tap Reset

4. tap Erase All Content and Settings

Apple Watch

1. open the Apple Watch app on your iPhone

2. tap My Watch

3. tap your Apple Watch at the top of the screen

4. tap Unpair Apple Watch

MacBook or iMac

1. Launch System Preferences from your Mac’s Dock, from the Applications folder, or from the Apple menu bar

2. Click iCloud in the preferences panel.

3. Scroll down to Find My Mac and untick the checkbox next to it.

4. Enter your ‌Apple ID‌ password when prompted.

5. Click Continue.

6. Click the red dot at the top left corner of the window to close the preference pane.

NOTE: you can also disable Find My Mac by signing your Mac out of iCloud completely. To do so, just click Sign Out in the iCloud preference pane. If you sign out, any mail, contacts, calendars, photos, notes, reminders, or other documents that are stored in iCloud will be removed from your Mac, but they will remain in the cloud.

Please contact HardSoft Support on support@hardsoft.co.uk with your make and model for a step by step guide.

Ensure that you have administrator credentials to disable bitlocker encryption. Follow the steps given below to disable bitlocker encryption in GUI mode,

1. Click Start, click Control Panel, click System and Security, and then click BitLocker Drive Encryption.

2. Look for the drive on which you want BitLocker Drive Encryption turned off, and click Turn Off BitLocker.

3. A message will be displayed, stating that the drive will be decrypted and that decryption may take some time. Click Turn off Bitlocker / Decrypt the drive to continue and turn off BitLocker on the drive.

This might take some time to decrypt the drive and remove BitLocker protection.

NOTE: You can ensure if the BitLocker encryption is removed by checking if the Bitlocker lock icon is removed in the particular drive and by accessing the particular drive. You can repeat the same steps to disable Bitlocker Encryption in other drives.

Flexible Leasing with HardSoft

Today’s business models are more flexible than ever & so are our IT Leasing Solutions. Your lease is designed with a Finance & Hardware combination tailored for you. Always wrapped securely in our 3-year ‘No Quibble’ Warranty & Support package.

Learn more about leasing

Trade-In Collection Request

Please complete the following form that will allow us to collect your Trade-in Device.

Please enter your details below

Serial Number(s)* of Devices to return. We must have accurate Serial Numbers to proceed.

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Please complete the following form that will allow us to collect your Trade-in Device.

Please enter your details below

Serial Number(s)* of Devices to return. We must have accurate Serial Numbers to proceed.

FAQs

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