Get the right support for your business

We’re proud of the support we provide

We’ve been a trusted supplier of business IT for over 40 years and have received hundreds of 5-star reviews on Trustpilot.

We’re ISO 27001 certified, compelling us to handle and store personal data securely, and we are partners with leading technology companies, like Apple, Microsoft and Google.

Our Gold and Platinum plans are available to our existing customers, so if you want to upgrade just get in touch with your account manager for further info.

our average response time is 26 minutes and we've helped over 580 customers
support plans average response times

Three tiers of bespoke support

We offer Silver, Gold, and Platinum support – this ensures we can provide for your business, no matter its size or needs.

For full details of our Support Plans and SLA terms, please click here.

SilverGoldPlatinum
3-year hardware warranty
This warranty is inclusive of all parts and labour. If your machine is faulty, we offer, at no cost, a ‘Collect and Return’ service; whereby our courier will be sent in the next day after a fault has been reported and will return the equipment to us for repair. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not included.
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Loan device
While your device is being repaired.
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Ticket-based helpdesk
Unlimited UK remote technical support. Email support@hardsoft.co.uk Monday – Friday 9am – 5:30pm.
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Access to online support portal
24hr access to our online knowledge base and support portal.
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Support incident response SLA
Technical Support Response time for incidents via our ticket system.
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1-hour
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1-hour
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30-mins
Apple Business Manager enrolment
Manage your organisation’s devices, apps, and accounts.
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Windows Autopilot enrolment
Manage your organisation’s devices, apps, and accounts.
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Pre-configured devices
Before we ship your new devices, we can pre-configure any software or enrol into your MDM solution before the users receives their new device.
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MDM device management setup
Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment.
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Access to solutions mentors
Our Solutions engineers can help answer your burning strategic or IT project questions.
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Annual onsite visit
Book a HardSoft engineer to attend 1 day onsite per year at your office.
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Ongoing MDM support
Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution – Shepherd or Intune. Included with MDM licenses.
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Boomerang (repurpose unused devices)
Repurpose your existing devices for new starters, we can collect wipe and prevision the device before shipping to the new user directly.
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Flying Squirrel Backup Solutions
Backup solution for Microsoft 365 and Google Workspace.
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Quarterly strategic security review
One of our strategists will review your device security and provide advice.
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Quarterly activity reporting
One of our strategists will analyse your ticket history and advise.
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Included for free withFlexi
Pure
Devices for TeamsOptional Upgrade
Price for non-HardSoft devices
(Per month per device ex VAT)
£10£20From £30

Silver

Gold

Platinum

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3-year hardware warranty

This warranty is inclusive of all parts and labour. If your machine is faulty, we offer, at no cost, a ‘Collect and Return’ service; whereby our courier will be sent in the next day after a fault has been reported and will return the equipment to us for repair. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not included.

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Loan device

While your device is being repaired.

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Ticket-based helpdesk

Unlimited UK remote technical support. Email support@hardsoft.co.uk Monday – Friday 9am – 5:30pm.

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Access to online support portal

24hr access to our online knowledge base and support portal.

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1-hour

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1-hour

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30-mins

Support incident response SLA

Technical Support Response time for incidents via our ticket system.

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Apple Business Manager enrolment

Manage your organisation’s devices, apps, and accounts.

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Windows Autopilot enrolment

Manage your organisation’s devices, apps, and accounts.

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Preconfigured devices

Before we ship your new devices, we can pre-configure any software or enrol into your MDM solution before the users receives their new device.

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MDM device management setup

Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment.

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Access to solutions mentors

Our Solutions engineers can help answer your burning strategic or IT project questions.

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Annual onsite visit

Book a HardSoft engineer to attend 1 day onsite per year at your office.

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Ongoing MDM support

Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution – Shepherd or Intune. Included with MDM licenses.

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Boomerang (repurpose unused devices)

Repurpose your existing devices for new starters, we can collect wipe and prevision the device before shipping to the new user directly.

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Flying Squirrel Backup Solutions

Backup solution for Microsoft 365 and Google Workspace.

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Quarterly strategic security review

One of our strategists will review your device security and provide advice.

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Quarterly activity reporting

One of our strategists will analyse your ticket history and advise.

Flexi

Pure

Devices for Teams

Optional Upgrade

Included free with

£10

£20

From £30

Price for non-HardSoft devices

(Per month per device, ex VAT)

Download comparison table as a PDF

Over 800 five-star reviews

We’ve delighted businesses for more than 40 years. In that time we’ve gained hundreds of positive reviews on Trustpilot and have added many strings to our bow such as becoming members of the Apple Consultants Network.

Apple Consultants Network

Our Apple Consultants are here to help you identify the best Apple technology and solution for your business needs and help you set up and support your IT solutions.

We support third-party tech

Support for your 3rd party tech – If you have computers that aren’t supplied by us, that’s not a problem, we can cover existing customers with our 360° Support with either Gold or Platinum support packages.

Gav and Scott - Our solutions engineers

Our Support team

Get exclusive access to our Solutions engineers Gavin & Scott on our Gold and Platinum packages. They have been with us for over 30 years combined and they have a wealth of knowledge on security software, deployment, and technology.

35 years in business
Carbon neutral logo
Part of the FLA
ISO 27001 approved