Support & Service Plans


Choose your support plan

We pride ourselves in our Support to our customers

Our silver support is included with all devices – need more? Consider our Gold & Platinum support for your devices.

  • Apple Consultants Network – HardSoft have become part of ACN which is a technology service provider that specialise in Apple solutions for small to medium-sized businesses. Our Apple Consultants are here to help you identify the best Apple technology and solution for your business needs and help you set up and support your IT solutions.

  • 35 Years & 5 Star Reviews – Since 1984, HardSoft has been a flagship lease company helping businesses grow and succeed without compromising their structure. We are a One-Stop Computer Leasing company with our own HardSoft Leasing Ltd company helping you have everything under one roof. Our customers have given us 5-star reviews! Personal service is the key. We will ensure our customers have the best experience with their tech and our services and provide computer leasing for small businesses.

  • Support for your 3rd party tech – If you have computers that aren’t supplied by us, that’s not a problem, we can cover existing customers with our 360° Support with either Gold or Platinum support packages.

  • Our Support team – Get exclusive access to our Solutions engineers Gavin & Scott on our Gold and Platinum packages. They have been with us for over 30 years combined and they have a wealth of knowledge on security software, deployment, and technology.

Book a Microsoft Teams session with our Support team and let us solve your IT challenges! or need a Support Plan review, our support engineers are on hand to help.








Compare Support Plans:

Silver 360° Support plan
Gold 360° Support plan
Platinum 360° Support plan

Included with Flexi-Lease & Pure-Rental

Included with Devices For Teams

Optional Upgrade from Silver or Gold

Gold 360° Support plan
Gold 360° Support plan

This warranty is inclusive of all parts and labour. If your machine is faulty, we offer, at no cost, a 'Collect and Return' service; whereby our courier will be sent in the next day after a fault has been reported and will return the equipment to us for repair. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not included.

This warranty is inclusive of all parts and labour. If your machine is faulty, we offer, at no cost, a 'Collect and Return' service; whereby our courier will be sent in the next day after a fault has been reported and will return the equipment to us for repair. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not included.

This warranty is inclusive of all parts and labour. If your machine is faulty, we offer, at no cost, a 'Collect and Return' service; whereby our courier will be sent in the next day after a fault has been reported and will return the equipment to us for repair. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not included.

While your device is being repaired

While your device is being repaired

While your device is being repaired

Technical support by emailing support@hardsoft.co.uk Monday - Friday 9am - 5:30pm

Technical support by emailing support@hardsoft.co.uk Monday - Friday 9am - 5:30pm

Technical support by emailing support@hardsoft.co.uk Monday - Friday 9am - 5:30pm

24hr access to our online knowledge base and support portal.

24hr access to our online knowledge base and support portal.

24hr access to our online knowledge base and support portal.

Technical Support Response time for incidents via our ticket system.

Technical Support Response time for incidents via our ticket system.

Technical Support Response time for incidents via our ticket system.

Manage your organisation's devices, apps, and accounts.

Manage your organisation's devices, apps, and accounts.

Manage your organisation's devices, apps, and accounts.

Get complete peace of mind with HardSoft's SafeGuard Protection - giving you complete protection on your devices if it becomes damaged due to liquid spills and accidents.

Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment.

Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment.

Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment.

Our Solutions engineers can help answer your burning strategic or IT project questions.

Our Solutions engineers can help answer your burning strategic or IT project questions.

Sophos Central Anti-Virus and Ransomware Solutions to protect your devices.

Book a HardSoft engineer to attend 1 day onsite per year at your office

Book a HardSoft engineer to attend 1 day onsite per year at your office

Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution - Jamf or Intune. Included with MDM licenses.

Before we ship your new devices, we can pre-configure any software or enrol into your MDM solution before the users receives their new device.

Before we ship your new devices, we can pre-configure any software or enrol into your MDM solution before the users receives their new device.

If you have devices from us or from a 3rd party supplier, we can provide Gold or Platinum support. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not available.

If you have devices from us or from a 3rd party supplier, we can provide Gold or Platinum support. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not available.

Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution - Jamf or Intune. Included with MDM licenses.

Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution - Jamf or Intune. Included with MDM licenses.

Recycle your existing devices and give to new starters, we can collect wipe and prevision the device before shipping to the new user directly.

Recycle your existing devices and give to new starters, we can collect wipe and prevision the device before shipping to the new user directly.

Book a one to one consultancy session with on of our Solutions Team

One of our strategists will review your device security and provide advice.

Sophos Central Anti-Virus and Ransomware Solutions to protect your devices.

500gb of cloud backup storage via LiveDrive for your users.

Get complete peace of mind with HardSoft's SafeGuard Protection - giving you complete protection on your devices if it becomes damaged due to liquid spills and accidents.

One of our strategists will analyse your ticket history and advise.

Book a one to one consultancy session with on of our Solutions Team

Sophos Central Anti-Virus and Ransomware Solutions to protect your devices.

Get Accidental Damage cover for your devices so you can cover everything from liquid spills and drops. Get cover on your Apple devices and your Windows devices.

Get complete peace of mind with HardSoft's SafeGuard Protection - giving you complete protection on your devices if it becomes damaged due to liquid spills and accidents.

Our Support plans are designed to suit all business needs. Whether you need our normal cover or just that bit more for your growing business, we can support you with your devices throughout. Our Gold and Platinum plans are available to our existing customers if you would like to upgrade – just get in contact with your account managers for further info.

Download our Support Plans PDF here

We are excited to say that we are now part of the Apple Consultants Network. Our Support gurus Scott Harrington and Gavin Calder are now available on hand to talk you through anyone that seeks professional assistance for Mac computers.

If you are not sure about what support you want, talk to one of our highly trained and highly experienced Support teams. Our Support team wants to pro-actively understand the issues that you have with your IT, understand your growth plan, and then put in place a solution that suits your needs. We also have some Additional Tech Options available.
Terms and conditions on our Support Plans

Let’s chat on 0207 111 1643


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