Warranty & Support for your new Device

Inclusive ‘No Quibble’ cover & support

We offer more… Every Device comes with Technical Support from our Team for the length of your contract

All Devices whether Mac, PC or Tablet come with access to a free Loan device should we need to collect yours for repair.

There’s nothing to pay to get your device repaired. It’s included.

This support wrapper is inclusive of all parts and labour. If your Mac or PC is faulty we offer, at no cost, a ‘Collect and Return’ service; whereby our courier will be sent in the next day after a fault has been reported and will return this to us for repair.

This has an average turnaround to repair of 5-7 days so you can opt for a loan device to be shipped to you or you can collect one. We can’t promise the same spec loan unit but will it be an equivalent. Also included is telephone support from our team of Apple trained engineers.

HardSoft's SLA Agreement Flexi-Lease & Pure-Rental Solutions
HardSoft's SLA Agreement Devices for Teams

Our inclusive warranty with all Devices is very extensive and comprehensive BUT there are situations where we can help on technical issues you just can’t get resolved elsewhere… Therefore, on a Chargeable basis, we can help. Click for more details.

Accidental Damage Protection

Additionally, we’ve got your Mac & iPad covered for Accidental Damage Protection cover FREE! Whether a spill or a drop, we’ll take care of it! One claim per device per year. This does not cover loss or theft so you must have the device covered under your insurance against this. There is a £29 excess to pay on each claim.

This Protection is FREE on all Apple devices (except iPhone) and also free on some Windows devices. It is available for a small extra cost on all products.

During your first year with us, you are free to contact Apple for support as well as ourselves and return Apple Macs to the Apple Store for repair. These options are over and above the normal Apple warranty. You should note that these Support options cannot be added after your lease has started.

HardSoft has been established for over 25 years and have a team of both internal and field engineers and offer enhanced warranty options. All engineers are trained and regularly attend Apple certification courses. HardSoft engineers are available for ad-hoc visits for training and support services should you need help.

Free accidental damage protection
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