Payment issues caused by COVID-19

We understand you will have issues during this difficult time. It’s early days into the crisis and the situation seems very fluid.

If you feel you need some help then please complete the following form. Once received we will review and pass through.

We cannot make any promises but will act as a conduit to help as much as we can. Thanks for your custom now and hopefully in the future.

Further info on UK Government support.

How do I access support from the Government schemes?

The Government has announced a range of significant measures to support businesses through this period – a summary is provided below. To expedite access to this support, the Government has sensibly decided to channel these measures through existing scheme participants including the major UK banks. We would therefore encourage customers to fully explore the support they can access with their relationship bank.

With the rapidly changing nature of the COVID-19 outbreak, information and advance from the government can change quickly. It is therefore advisable to check on appropriate Government websites for the most up to date information. Below is a summary of the package of measures that the government has announced to date to support businesses including:

Statutory sick pay relief for SMEs

Allow small- and medium-sized businesses and employers to reclaim Statutory Sick Pay (SSP) paid for sickness absence.

Business Rates Holiday

A 12-month business rates holiday for all retail, hospitality and leisure businesses in England. The Local Authority will write to you in April.

Grant funding

Small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief o grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value between £15,000 and £51,000

The Coronavirus Business Interruption Loan Scheme (CBILS)

To support long-term viable businesses who may need to respond to cash-flow pressures by seeking additional finance. It will support loans of up to £5m. Your business bank will now have these details.

The Covid Corporate Financing Facility (CCFF)

The Bank of England will provide support to larger firms by purchasing commercial paper of up to one-year maturity. Please contact your Bank as they are organising.

The HMRC Time To Pay Scheme

All businesses and self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax payments. For many personal tax is next due on 31st July and can be deferred or a plan negotiated.

Insurance confirmation

Businesses that have cover for both pandemics and government-ordered closure should be covered, as the government and insurance industry confirmed on 17 March 2020 that advice to avoid pubs, theatres etc is sufficient to make a claim.

A link providing more detail on all of these and general advice for impacted businesses can be found from the Government & the Federation of Small Businesses on the following links:

We want to reassure you that we remain very much committed to supporting you.

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