Giving an unrivalled approach and service to all your Schools technical support needs.
Having been established for over 20 years, through 2 recessions, we understand the importance of customer advice before a sale and service post sale. Our package of support with full 3year warranty and accidental damage on all Apple iPads for the term of the lease shows our commitment to supporting your school. With this full inclusive approach it makes it easier and less time consuming for you and your staff to report faulty equipment and damaged product, with a resolution by way of a replacement product in less than 48 hours.
Due to our understanding of the schools lease market and our approach to give an all- inclusive package for supply, support and cover we have many happy clients. Here are some examples of how we have helped some schools achieve their technology goals:
With a fully inclusive support package this minimises both time spent on problems by your ICT staff and also the downtime for faulty product.
Unique Service - the process
Through experience of dealing with schools we have streamlined the process for faulty iPads to ensure the process is easy for you and we get the correct information to resolve the problem. Any faulty products we only require the fault description and serial number emailed to our technical support desk.
Upon approval of a replacement, usually within 1 hour, we will despatch the same working day a replacement iPad on a "swap it" basis. We will email you a delivery time for the new iPad and our courier will drop a new one off and collect the faulty one at the same time. This is a unique, fast service that no other IT provider offers at present.
Our 3 year warranty is a free service for all our Apple iPad customers. You are not paying extra and as it covers the equipment for 3 years you have no additional annual maintenance bills or premiums. With a lease from HardSoft you can budget for the supply of iPads on a monthly payment plan that has both a full warranty and comprehensive insurance policy incorporated allowing easy budgeting and control of your cash flow.