SIM Plans Fair Usage Policy

Unlimited Allowances

HardSoft unlimited bundles are truly unlimited where usage is appropriate to subscription type. Inappropriate usage would be considered as the following:

• Any usage outside normal commercial practice
• Any usage made via automated means (also see Gateway/AIT FUP)
• Any usage that damages or impairs the hosting network
• Any usage considered fraudulent, abusive, illegal or a nuisance
• Data usage where users regularly tether to 12 or more devices or have used 650GB of data twice within a 6 month period. 650GB of usage over a month would account to 16 hours of HD video streaming every day.
• Data usage where roaming outside of the UK and exceeding more than 25GB within a single billing period. A charge of £2.00 per GB will apply as standard after the initial 25GB roaming fair usage allowance is exceeded.
  
  We may investigate usage in order to ascertain whether your unlimited usage is in line with these guidelines. In the event inappropriate usage is determined then we reserve the right to restrict services, adjust the plan or terminate the agreement based on the severity of the misuse.

Gateways/Artificially Inflated Traffic (AIT)

HardSoft does not allow SIMs to be used in any equipment which enables the routing of calls or data (including, without limitation, text or picture messages) from fixed apparatus or standard devices to mobile equipment, by establishing a mobile to mobile call or transmission. Nor does it allow the use of any equipment which enables the sending of bulk SMS, voice or data services. HardSoft reserves the right to suspend without notice should we believe that such equipment is being used. During suspension, the liability for any access charges or calls will rest with the partner.

Roaming

We have introduced a Fair Usage Policy to ensure end user allowances are being used for purpose whilst roaming.

Policy Terms…

Inclusive roaming services on our mobile tariffs have been built for business users who travel periodically, and not those who roam across foreign networks on a semi-permanent or permanent basis.

If a customer uses their mobile in destinations outside the UK that qualify for inclusive access to standard bundles (this includes those countries that qualify for daily roaming services such as World Travel Select and/or legislation such as Roam Like At Home), and they have spent more time abroad than at home with their roaming use exceeding their domestic use, we will consider them a permanent roamer and charges will apply in line with our standard roaming out of bundle costs. Please be aware that roaming activity will continue to be measured over a four month period.

Please note, Hardsoft reserve the right to disconnect subscriptions and apply a standard £30 Cease Fee per subscription, in instances where terminations occur due to breach of listed policies.

The European Roaming Services cover the following:

• Access to domestic data bundles with 25GB per month allowance outside of the UK.
• Access to domestic calls & text bundles including usage back to the UK (to any UK mobile or a standard fixed-line number, e.g., 01, 02, 03) and other destinations “In Zone” (mobile/ standard fixed-line numbers only)
• Received calls & texts
• Calls to emergency services (i.e., 999 or 112)
• Calls to UK freephone numbers
• Calls to voicemail
• Domestic out-of-bundle rates*

*Roaming calls that fall outside of inclusive allowances, or that are directed out of zone, are rated based on UK international call rates. Qualifying international or roaming bundles, where available and applied, will be utilised in advance of out of bundle rating.

The European Roaming Services do NOT cover the following:

• Calls to non-geographical and premium numbers
• Calls and texts to TravelFree and TravelPlus destinations
• Calls and texts to another EU zone from an EU zone (i.e., from Zone 1 to Zone 2)

TravelFree and TravelPlus Roaming Services cover the following:

• Access to domestic data bundles with a 25GB per month allowance outside of the UK.
• Access to domestic calls & text bundles including usage back to the UK (to any UK mobile or a standard fixed-line number, e.g., 01, 02, 03) and “In Country” (mobile/ standard fixed-line numbers only)
• Received calls & texts
• Calls to emergency services (i.e., 999 or 112)
• Calls to UK freephone numbers
• Calls to voicemail
• Domestic out-of-bundle rates*

*Roaming calls that fall outside of inclusive allowances, or that are directed out of zone, are rated based on UK international call rates. Qualifying international or roaming bundles, where available and applied, will be utilised in advance of out of bundle rating.

TravelFree and TravelPlus Roaming Services do NOT cover the following:

• Calls to non-geographical and premium numbers
• Calls and texts to EU, TravelFree and TravelPlus destinations

Subject to change

Our tariffs are subject to change. HardSoft will ensure at least 30 days’ notice is given before any changes take effect.

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