360° Support Wrapper & Our 3-Year Inclusive Support Package
The normal Apple warranty is just one year, at HardSoft every Apple Mac comes with 3 years technical support & warranty and a Loan Mac, shipped to you via next-day delivery, should yours ever need repairing!
The normal Apple warranty is just one year, with Devices for Teams every one of your Devices comes with:
– 3 years of technical support and our ‘No Quibble’ Warranty
– Preconfiguration to your own build requirements
– Loan Mac, shipped to you via next-day delivery, should yours ever need repairing!
– Telephone support helpdesk during business hours
– Onsite or remote diagnosis and fault repair service
– Keep everything Safe & Secure. Our Accidental Damage Cover is available on all your devices
With over 35 years of experience in the field
HardSoft has a team of both internal and field engineers & offer enhanced warranty options. All engineers have certified Apple training and are available for ad-hoc visits to deliver training for your staff & support services should you need any help
Included with Devices for Teams is our telephone support helpdesk
Last month our support team had over 4000 conversations with our customers & got back to 95% of them within 1-hour. 9:00-17:30 Monday-Friday, where we offer a remote diagnosis and fault repair service. We sort your IT issues in rapid time so you don’t have to – don’t let IT hinder your productivity!
We offer a full imaging service, based on role types & IT requirements
We ensure these are always updated if your needs change meaning any new subscriptions are set up quickly and easily. If you choose to use our MobileDevice Management service we can make this process even easier by leveraging the powerful features of our trusted Mobile Device Management (MDM) software Cisco Meraki.