Tech Support

Our HardSoft Tech Support team has over 35 years of knowledge and experience on solving Hardware and Software issues. These might be occurring in your devices. HardSoft will make sure your device will be looked at with the upmost urgency. All while sending you out a temporary replacement machine whilst we fix your broken one. This is to ensure you do not loose any critical time with your work and can get you moving. Our Tech support team will occasionally post YouTube videos explaining different options of security and networks that are available to help you grow and strengthen your business.

What is Android zero-touch?

22nd June 2022

Androids are developed by Google and well known Android manufacturers are Samsung, Motorola, Acer, Sony, LG and HTC.    The zero-touch enrollment enables businesses to give out corporate-owned devices in masses without manually setting up each device. It creates a seamless deployment method for business owned devices to be deployed on a large-scale quickly and […]

What do you do with an old laptop in the UK?

21st January 2022

Whether your laptop has broken, or it’s not working as well as it should, or you’re simply looking to upgrade to a better model, it can be difficult to know what to do with your old laptop. There are a whole host of different things you can do with your old laptop – from donating […]

Accidental Damage Protection For Mac / PC Devices Explained

30th March 2021

Our Accidental Damage protection keeps you covered for any accidents that are sudden or unexpected to your devices. Your Apple device is protected with free accidental damage cover; this service is also available for Windows / PC devices for a small extra cost. What does our accidental damage cover? This includes, for example, dropping your […]

Support & Configuration Services for PC’s is included within DaaS.

15th January 2021

A Device as a Service solution means inclusive pre-configuration, direct delivery and support When it comes to IT, there’s no one-size-fits-all solution. Before your new devices are ready to ship, they need to be configured to your needs. Included in our Flexible DaaS solution is our Support Wrapper which includes – pre-configurations, deployment and remote […]

Setting up New Devices onto your Network

12th August 2020

Whether you are using an On-Premise server or Office 365 your network PC’s should be attached to a Directory Service so that you have some control who can login.  That way you have control over passwords and the device if a staff member leaves.  Below are instructions to attach your device onto a Directory Service. […]

How to Backup and Restore your Emails in MS Outlook (2021)

If you are migrating your emails to another host or simply looking to backup your emails then follow the instructions below. This guide will show you how to back up and restore your emails: Exporting Emails Step 1. Open Outlook and click  File. Step 2. Select Open & Export, then click  Import/Export. Step 3. On the Import and Export Wizard, choose Export to a […]

How to Install Microsoft Office and add your Email Account

Microsoft Office is now generally licenced via subscription and your Microsoft Office 365 package. If you have either a Microsoft 365 Standard or Apps for Business you can follow the instructions below to install and activate Microsoft Office on your computer.  Alternatively, you can purchase a boxed Microsoft Office 2019 for which instructions for this […]

How to Create and Manage an Office 365 Mailbox/Email Address

If you are utilising Microsoft Office 365 and would like to manage or create a new email address, please follow the below instructions to do this in the Microsoft Office 365 admin centre. Log into with your Admin details. They are usually in format (you can always request these details by emailing Once […]

How to add users on an On-Premise Server for your Networked PCs

If you have a physical server in your office then this controls your networked computers.  You can follow the instructions below to create or amend your user accounts. Log into the physical server desktop but entering the Administrator credentials(we can create you a remote shortcut if required) Choose Start→ Administrative Tools → Active Directory Users and Computers. You […]

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