HardSoft's Superhero Technicians

Here to Save the Day

Our technical support team are like Marvel’s Avengers. They’re a super-skilled, highly trained, slightly geeky and dysfunctional group of tech superheroes, who we call on whenever our customers are in trouble and need a helping hand. But don’t worry, they all wear their pants on the inside!

Our tech team are superheros

When you lease your Mac or PC from HardSoft with a HardSoft Flexi-Lease, you also get the benefit of three years warranty and support from our technical support team. The tech team are available for visits to help you with installation, training and support whenever you need help. We pride ourselves on our technical team’s knowledge and ability to fight most challenges like a superhero. They are able to do this because we make sure that they have the latest, and most up to date, training. This helps them to overcome the issues that they encounter quickly and effectively for our customers.

Let’s Skill Up

Already this year our tech team manager, Scott H, who has 22 years experience, has updated his knowledge to cover Apple Mac Integration Basics 10.13, iOS Technical Training, macOS Technical Training, and Microsoft Office365 Administration Training.

Our technicians have also been busy training to keep up to date with the latest offerings from Apple and Microsoft:

  • Ben, who has 7 years experience, has attended courses in CompTia A+ and Microsoft Office365 Administration.
  • Cameron  is another of our technicians and has 3 years experience, he’s expanded his knowledge to include Microsoft Office365 Administration Training so far this year.
  • Scott JD – Apple Mac Integration Basics 10.13, iOS Technical Training, macOS Technical Training, Microsoft Office365 Administration Training.
  • Gavin – Apple Mac Integration Basics 10.13, iOS Technical Training, macOS Technical Training, Microsoft Office365 Administration Training.
  • Luke – Apple Mac Integration Basics 10.13, iOS Technical Training, macOS Technical Training, Microsoft Office365 Administration Training.
  • Mitch – Microsoft Office365 Administration Training.HardSoft's tech team superheros

If your technical issue doesn’t need a visit from a Caped Crusader, you can also find help and support via our Support page. It has lots of interesting and helpful articles written by our tech heroes, covering a wide range of topics with the most common issues encountered by our customers.

Current Top 5 most read tech support articles

Ranking Title
1st How to remove troublesome installed Windows updates and block them – typically KB4048957 which is causing issues printing
2nd How to backup BitLocker Drive Encryption Recovery Key in Windows 10
3rd GDPR are you ready?
4th Apple High Sierra 10.13 and Microsoft Office 2016 issues
5th Reinstalling OS X on your Mac

This is an incredibly useful tool and a great first point of call for customers who want to investigate a little before they pick up the phone and call. If you still need a hero to come and save the day, just call the team on 020 7111 1643 or use our online webchat, and they’ll send the next Avenger out to defeat the bad guys and put the world to rights once more.

HardSoft's Tech Team

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