We are proud that more than half of all our business is from existing customers.
Hardsoft is a company that is large enough to cope but small enough to care. Personal service is the key. We do not use voice mail – you will always find somebody to help. Our Technical helpline does not operate from abroad on an expensive call cost – we will telephone you back if we are busy. We won’t hide behind terms and conditions – we employ real people that give real & honest answers.
Every customer is asked to complete a Customer Service survey for Feefo. The ratings and reviews collated by Feefo are verified via sales data and therefore independent. In 2019, HardSoft was awarded a Gold Trusted Merchant accreditation and we have been awarded it every year since. These are only awarded to businesses who receive an average Service Rating of over 95%. Additionally, we collect Reviews from Google and Trustpilot.