Hardsoft were established in 1984 and are proud that more than half of all our business is from our existing customers.
Hardsoft are a company that is large enough to cope but small enough to care. Personal service is the key. We do not use Voice Mail - you will always find somebody to help. Our Technical help line does not operate from India on an expensive call cost - we will telephone you back if we are busy. We won't hide behind terms and conditions - we employ real people and give real honest answers even if sometimes they are not what you want to hear.
Every customer is asked to complete a Customer Service survey for Feefo. The ratings and reviews collated by Feefo are verified via sales data and therefore independent and are recognised by Google. For 2015 HardSoft was awarded Gold Trusted Merchant accreditation. These are only awarded to a business who receives an average Service Rating of between 95% and 100%.
"The service from start to finish was excellent - 100 stars if there was such a thing. No company on the planet besides Hardsoft not even Apple could have delivered that machine that quick"
"I would be very proud of my staff to hear of that kind of service so thought would pass my comments on to you"
Mark O’Connor - Glass Fit
"I would like to congratulate your company. The speed and professionalism you have shown is a rarity I have found in the Uk market. No other company I looked at even came close to the service you have provided. Nice one"
Keith Gibson - Fan Frames Ltd.
"Loving the service !"
Dan Frydman, Inigo.com
"I work with tonnes of Mac users and always tell them that I lease from Hardsoft"
"A big thank you, to you and your team for such a professional and efficient transition of your equipment in to our offices-a real credit to HardSoft. Their expertise and professional attitude have ensured that this company suffered little to no impact during the change over and have been a pleasure to work with."
Simon Hudson- Amvale Medical Transport Ltd
"The quick service has amazed me"
"Pricing is really good and the flexible lease works and I now not only why I lease biut also why I chose HardSoft"
Glynn Williams, GLLD Ltd
"I just wanted to personally thank you for your amazingly efficient and friendly service"
Susie - Gone Crabbing
"If you want an official testimonial, I would be happy to produce one for you without reservation. Thank you for your brilliant service!!!"
Simon Hodson ,Bluechip Marketing & Design Limited
"I'm as happy as a pig in sh*t!!!!! Everything is doing exactly what it says on the tin."
Paul Cotter - MEDIALAB
"How impressed I was with the efficiency of the whole ordering process. I will be recommending you to other IT companies I work with."
Andrew Miller - A.M. Logic Ltd
"Can I just say how pleased we were with the installation of the new equipment. Gavin was very efficient and friendly and caused us the minimum of disruption during the change over. We are very grateful."
Masters & Son, Funeral Directors
"We are extremely pleased with both the customer service and ease to purchase computing equipment through Hardsoft and shall be recommending their service to other business in the Creative & Digital industry."
Rob Earshaw, National Youth Film Academy
"We were delighted at the way Scott and Rhys performed - both very smart, polite and personable - and only too happy to oblige where ever there was a question or potential issue. Thanks very much for everything and we look forward to seeing how the new system will no doubt enhance our business. Well done."
Mark Hicklin, After Build LTD
"I can highly recommend Hardsoft not only in terms of their innovative lease deals but also in terms of excellent and responsive customer service."
"I have no qualms in talking favourably and recommending without hesitation 'the whole package' provided by Hardsoft Computers."
Adam Marshall, Marshall Thomas
"Thank you for your fantastic service, I will be sure to recommend you!"
"You are an excellent company to deal with. 1st class service."
Joe O'Rourke Wishaw Plant Services
"Very impressed with Hardsoft"
"Professional, knowledgeable and quick."
Copyzone, Bishop's Stortford
"A thank you to you and all your staff for the help, advice and support they have given me always with good humour no matter how daft my problem is!"
Lucas & Wyllys Solicitors, Great Yarmouth
"Friendly, helpful, and more than happy to go that extra bit, to help and solve problems"
Bladon Film Studios, Stevenage
"I've got to say that generally people are quick to criticise poor service but not as good to come forward and congratulate people for a job well done"
Ideal Care, Sawbridgeworth
"Since the first day I've worked with you when I ordered the PC's through to today, I've had nothing but excellent service and value for money and I wouldn't have any hesitation in recommending your company to people in the future (as you're aware I already have to some). Anyway - thanks a lot and I look forward to ordering from you again in the future"
Owen O'Neill, Ashton Consulting (UK) Ltd, Bristol
"Just a short note to say how pleased I was with the help we received, your patient approach deserves a pay rise"
"I would certainly recommend you to anyone"
Dr Mark Harvey, Corporate Medicare
"Scott & Matt were superb, and I cannot think of any reason why I would hesitate to recommend you / your company / them. Well done guys, keep up the good work!"
Eric, Direct Food
"I must say along with the friendly guys that came over for the install, you should congratulate your people on their approach, problem’s always occur, its peoples attitudes in dealing with them that you appreciate I always find"
"Just a short note to say thank you for an excellent job. Scott has represented your company very professionally"
Ian Beswick, AMA Airconditioning Ltd
"As a one (wo)man band, I've nothing but praise for the service I've received from both sales and tech support. Fast, efficient, personal and friendly - nothing seems too much trouble. And yes they do indeed call you back! I have no hesitation in recommending them. You definitely won't regret it"
P Wilson, Line of Site
"It's now the 4th PC I've had from Hardsoft and so far each recommendation has been right on spec"
Chris Brad, Stratton Technologies Ltd
"Thank you for making everything so easy from the quotes to the delivery and installation"
Sue Brown, Lipstix & Gearstix
"Thanks for you advise and equipment supplied, excellent thank you. and in my opinion good customer quality service displayed at all times"
"Thank you for your service over the past three years. I have no hesitation in recommending you to colleagues"
Bill Jackson, Assesement & Forensics
"Keep up the good work and I hope we can continue the arrangement for a long time"
Stuart AEGIS Law
"Can I take this opportunity to thank you and the team for making this absolutely effortless. I would recommend you to anyone"
Jeff Pilkington, Extreme Graphics